Refund policy

Refund Policy for Digital Products and Custom Work

Last updated: July 22, 2026

Digital products

AIBELAI products are digital content. Before access or delivery begins, you may contact us to request cancellation. Once a download or other digital access has begun with any consent and acknowledgement required by applicable law, the purchase is normally final and cannot be returned in the same way as a physical product.

This does not limit any mandatory consumer right. If a file is defective, incomplete, different from the product description or cannot be accessed, contact us promptly. We will first try to replace, correct or re-deliver the file. If we cannot resolve the problem within a reasonable time, an appropriate refund may be issued.

Duplicate, incorrect or unauthorised charges

Contact us if you believe you were charged twice, charged incorrectly or did not authorise a purchase. We may request information reasonably needed to verify the order.

Custom Creations

Custom work is governed by the written proposal or agreement accepted for that project. Any cancellation terms, deposits, milestones and refund rights will be stated before paid work begins. Mandatory legal rights remain unaffected.

Approved refunds

Approved refunds are returned to the original payment method. Processing times depend on Shopify, the payment provider and the customer’s bank. If a refund is issued, the related commercial license ends and all delivered files must no longer be used and must be deleted.

How to contact us

Use the Contact page and include the order number and a short description of the issue.